FAQ

How Do I Place an Order?

Browse the products on Xulveto, select the style and available size or color you prefer, and add the item to your shopping cart. Review the items and quantities in your cart, enter your delivery details, select an available shipping method, and complete payment using one of the methods displayed at checkout. An order confirmation will be sent when the order has been successfully submitted.

How Do I Choose the Right Size?

Check the size chart and product measurements on the relevant product page before ordering. For clothing, compare the listed measurements with a similar item that fits you well. For shoes, review the available size information and any fit notes provided. Sizing may differ between styles, so do not assume that the same size will fit identically across every product.

Will the Product Look Exactly Like the Photos?

We aim to present product images and descriptions as accurately as possible. However, colors may look slightly different because of screen settings, lighting, or device displays. Please also review the written description, material details, and product specifications rather than relying on images alone.

Can I Change or Cancel My Order?

If you need to change or cancel an order, contact us promptly with your order number. We will check whether the order is still being processed. Once an order has been packed or dispatched, changes or cancellation may no longer be possible. Any rights provided by applicable consumer law remain unaffected.

When Will My Order Arrive?

Orders are normally processed within 1–3 business days after payment confirmation. Estimated delivery is 7–20 business days after dispatch. These are estimates only and may be affected by customs, carrier operations, holidays, weather, or the delivery destination. Tracking information will be emailed when available.

Can I Return Clothing or Shoes?

Eligible return requests may be submitted within 30 days after delivery, subject to the Return & Refund Policy and applicable law. Clothing and shoes should be unworn apart from reasonable fitting and kept in their original condition. Please contact customer service before sending any item back.

What If My Order Arrives Damaged or Incorrect?

Please email service@xulveto.com with your order number, a description of the problem, and clear photographs of the item or parcel where relevant. We will review the details and explain the appropriate next steps in accordance with applicable law.

How Can I Contact Customer Service?

You can email service@xulveto.com or call +1 6402050944. We aim to respond within 1–2 business days. Including your order number in order-related inquiries will help us assist you more efficiently.

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FAQ