Shipping policy

This Shipping Policy explains how Xulveto processes orders and provides delivery information for fashion clothing, footwear, and related products purchased through https://xulveto.com. Shipping options and charges available for a particular order are shown during checkout.

Order Processing & Delivery Estimates

After payment is successfully confirmed, orders are normally processed within 1–3 business days. Processing includes order verification, item preparation, and handover arrangements. Orders placed on weekends or public holidays may begin processing on the next business day.

The estimated delivery period is 7–20 business days after dispatch. This is an estimate, not a guaranteed delivery date. Actual delivery may be affected by the destination, customs clearance, public holidays, severe weather, carrier capacity, or other circumstances outside our reasonable control.

Shipping Fees & Tracking

Available shipping methods and applicable charges are displayed at checkout before an order is submitted. Customers should review the delivery address and shipping selection carefully before confirming payment.

When tracking information is available, it will be sent to the email address associated with the order after dispatch. Tracking events may take some time to appear after a carrier first receives a parcel. The frequency and detail of tracking updates depend on the carrier and destination.

International Orders, Duties & Taxes

For international deliveries, customs authorities may assess import duties, taxes, or other charges. Such amounts may not be included in the product price or shipping fee displayed at checkout. Any applicable charges and the party responsible for paying them are determined by local law and the shipping terms presented for the order.

Customs inspections or requests for additional documentation may extend delivery times. Customers should provide accurate delivery and contact information to help avoid preventable delays.

Delivery Problems & Address Changes

If a parcel appears delayed, is marked delivered but cannot be located, arrives damaged, or contains an incorrect item, contact us with your order number and the relevant tracking or delivery details. We will review the matter and assist in accordance with applicable consumer protection requirements.

If you need to correct or change a delivery address, contact us as quickly as possible. We can only request an address change before dispatch, and changes may not be possible after the parcel has entered the carrier network.

Contact Information

For shipping questions or assistance with a delivery, email service@xulveto.com or call +1 6402050944.