Refund policy

At Xulveto, we want customers to understand the return process before making a purchase. Eligible return requests may be submitted within 30 days after delivery, subject to the conditions in this policy and any consumer rights that apply to the customer’s location. Please contact us and receive return instructions before sending an item back.

Eligible Returns

To be considered for a standard return, clothing and footwear should be unworn apart from reasonable indoor fitting, unwashed, and kept in their original condition. Where applicable, original tags, shoe boxes, protective packaging, and included accessories should be retained. Shoes should be tried on carefully on a clean indoor surface so that the soles and uppers are not marked or damaged.

If an item arrives damaged, defective, incorrect, or materially different from its description, contact us with your order number, a description of the issue, and clear photographs where relevant. We will review the information and explain the available next steps. Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.

How to Return

Before returning an item, email service@xulveto.com with your order number and the reason for the request. Our team will review the request and, if it is eligible, provide return instructions and the designated return address.

Please wait for our instructions before dispatching a return. Do not send merchandise to the registered business address unless we specifically confirm that it is the correct return destination. We recommend keeping the shipment receipt and tracking details until the return has been completed.

Return Costs & Refunds

For returns requested because of a change of mind, preference, or sizing choice, customers are generally responsible for return shipping costs where permitted by law. If an item is confirmed to be faulty, damaged on arrival, incorrect, or otherwise affected by an error attributable to Xulveto, we will cover reasonable necessary return costs as required by applicable law.

Once an approved return has been received and inspected, we will notify the customer of the outcome. Any approved refund will generally be issued to the original payment method within the timeframe required by applicable law. The time required for the funds to appear in an account may depend on the bank, card issuer, or payment provider.

Exceptions & Cancellations

Items that have been worn beyond reasonable fitting, washed, altered, damaged after delivery, or returned without required components may not qualify for a standard change-of-mind return, to the extent permitted by law. Any exceptions for hygiene-sensitive, customized, or other special products will apply only where properly disclosed and legally permitted.

If you wish to cancel an order, contact us as soon as possible and before dispatch. We will check the order status, but cancellation cannot be guaranteed once preparation or shipment has begun. Any mandatory cancellation, withdrawal, or refund rights under applicable law remain unaffected.

Contact Information

For help with a return, exchange-related question, or refund request, email service@xulveto.com or call +1 6402050944. Please provide your order number and relevant details so that we can review your request.