Terms of Service

Welcome to Xulveto, an online store offering fashion clothing, footwear, and related products. The website is operated by Hangzhou Zhuochuan Hotel Management Co., Ltd. These Terms of Service govern access to and use of https://xulveto.com, including purchases made through the website. By browsing the website, creating an account where available, or placing an order, you agree to these terms and the policies referenced on the site. If you do not agree, please discontinue use of the website.

Products, Descriptions & Availability

We make reasonable efforts to ensure that product titles, descriptions, images, sizes, colors, materials, prices, and other listing details are presented accurately. Minor differences in color or appearance may occur due to lighting, photography, and screen settings. Customers should review the information and measurements on the relevant product page before placing an order.

Product availability, sizes, colors, and prices may change without notice. Adding an item to a cart does not guarantee that it will remain available. Orders are subject to stock availability, successful payment authorization, and order confirmation.

Orders, Pricing & Payment

Before submitting an order, customers should review the selected products, quantities, delivery address, shipping method, and total amount. Available payment methods and applicable charges are displayed during checkout.

If a product is unavailable, a material listing or pricing error is identified, payment cannot be authorized, or an order raises reasonable concerns about fraud or unauthorized activity, we may contact the customer, request clarification, or cancel the affected order where permitted by law. If we cancel an order for which payment has been collected, the amount paid for the canceled order will be refunded.

Shipping & Delivery

Orders are normally processed within 1–3 business days after payment confirmation. Estimated delivery is 7–20 business days after dispatch, but delivery dates are not guaranteed. Delays may arise from customs procedures, carrier operations, public holidays, weather, or other circumstances beyond our reasonable control.

Shipping options, charges, and further delivery information are described in our Shipping Policy. Customers are responsible for providing complete and accurate delivery information at checkout.

Returns, Refunds & Consumer Rights

Eligible return requests may be submitted within 30 days after delivery, subject to the Return & Refund Policy. Return eligibility, item condition, shipping costs, and refund handling are explained in that policy.

These terms do not exclude or reduce any consumer rights, guarantees, or remedies that must be provided under applicable law. Where a mandatory legal right conflicts with a provision of these terms, the mandatory legal requirement will apply.

Website Use & Intellectual Property

Customers may use the website only for lawful purposes and in a way that does not interfere with its security, availability, or operation. You must not attempt unauthorized access, introduce malicious code, misuse website functions, submit false order information, or use the website to infringe the rights of others.

Unless otherwise stated, website text, graphics, images, branding, and other content are owned by or licensed to the relevant rights holder and may not be copied, republished, or commercially used without permission, except where permitted by law.

Privacy, Updates & Contact

Personal information is handled in accordance with our Privacy Policy. We may update website content, product listings, and these terms from time to time by publishing a revised version on this page. Updates do not remove rights that have already accrued or mandatory protections under applicable law.

If you have questions about these terms or an order, contact service@xulveto.com or call +1 6402050944.

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Terms of Service