Privacy Policy

Xulveto is operated by Hangzhou Zhuochuan Hotel Management Co., Ltd. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://xulveto.com, browse fashion clothing and footwear, place an order, or communicate with our customer service team. It should be read together with any privacy notices or cookie controls displayed on the website.

Information We Collect

Information You Provide: When you place an order, contact customer service, or use website forms, we may collect details such as your name, email address, telephone number, billing address, delivery address, order contents, transaction-related details supplied by payment providers, and the information included in your messages.

Device & Usage Information: When you browse the website, we may automatically receive technical information such as your IP address, browser type, device characteristics, operating system, language settings, referring pages, pages viewed, and interactions with website features.

Cookies & Similar Technologies: We may use cookies, pixels, tags, and similar technologies to remember preferences, maintain shopping-cart functions, support security, understand website traffic, and, where permitted, measure advertising performance.

How We Use Information

We use collected information to operate the website and provide requested services. This may include processing orders, confirming payments, arranging dispatch and delivery, providing order updates, responding to customer inquiries, handling returns and refunds, and maintaining customer service records.

We may also use information to protect accounts and transactions, detect or investigate suspected fraud, troubleshoot technical issues, improve website performance and product presentation, understand customer interactions, meet accounting or legal requirements, and enforce our website terms.

Where permitted by law, certain information may be used to measure the effectiveness of marketing and advertising or to provide relevant promotional content. You can use available privacy or cookie controls to manage choices where those controls are provided.

Cookies, Analytics & Advertising

Essential cookies and similar technologies may be necessary for core website functions, such as keeping items in a shopping cart, maintaining session security, and remembering choices during a visit. Other technologies may support analytics, performance measurement, or advertising. Where required by applicable law, we will seek consent before enabling non-essential technologies.

We may work with third-party advertising and measurement partners, including AppLovin, to promote products and understand the performance of advertising campaigns. If AppLovin technologies are integrated and enabled on the website, AppLovin may collect information directly from a device or receive information through cookies, pixels, APIs, software development kits, or similar technologies.

Depending on the integration, applicable permissions, and your privacy choices, information involved may include IP address, device and browser details, online identifiers, pages and products viewed, shopping-cart activity, checkout interactions, and purchase events. Contact information such as an email address or telephone number may be involved only where the integration supports it and applicable law permits the relevant processing or disclosure.

Relevant information may be used by us or our partners for advertising attribution, campaign measurement, analytics, fraud prevention, ad personalization where permitted, and the development or improvement of advertising services, including AppLovin advertising technologies.

To learn more about AppLovin’s privacy practices, please visit: https://legal.applovin.com/privacy/

Where required by law, we will request consent before using non-essential advertising technologies or sharing information for those purposes. You may manage or withdraw consent through the cookie or privacy controls made available on our website. Depending on your location, you may have the right to opt out of targeted advertising or the sale or sharing of personal information. If you have questions about these choices, please contact us.

How We Share Information

We may share information with service providers that help us operate the website and fulfill customer requests. These providers may include payment processors, website hosting and technology providers, order processing and fulfillment partners, shipping carriers, customer support providers, analytics services, and advertising or measurement partners.

Information may also be disclosed where reasonably necessary to comply with legal obligations, respond to valid legal requests, protect the rights and safety of customers or our business, investigate suspected fraud, or establish or defend legal claims. We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us, subject to their applicable legal obligations.

Data Retention & Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order administration, customer support, dispute resolution, recordkeeping, and compliance with legal requirements. The retention period may vary depending on the type of information and the circumstances in which it was collected.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure.

Your Privacy Rights

Depending on the laws that apply to you, you may have rights to request access to personal information, correct inaccurate information, request deletion, obtain a copy of certain information, object to or restrict particular processing, or opt out of certain targeted advertising or data-sharing activities.

To make a privacy request, contact us using the details below and describe the request you wish to make. We may need to verify your identity and may ask for additional information reasonably necessary to process the request. We will respond in accordance with applicable law.

Children’s Privacy

Our website is intended for a general shopping audience and is not directed to children where collecting their personal information would be prohibited by applicable law. If you believe a child has provided personal information in a way that violates applicable requirements, please contact us so that we can review the matter.

Changes to This Policy & Contact

We may revise this Privacy Policy when our practices, services, or legal requirements change. The updated version will be posted on this page with its revised effective date where appropriate. We encourage visitors to review this page periodically.

For questions about this policy or to exercise privacy rights, contact service@xulveto.com or call +1 6402050944.